Exchange Policy

At Zeril, we want you to be completely satisfied with your purchase. If you need to exchange an item, please review the policy below.

Exchange Period

Exchange requests are accepted within 7 days of receiving your order.

Eligibility for Exchange

To be eligible for an exchange, the item must be:

  • Unused and unworn

  • Unwashed and undamaged

  • In its original condition

  • With all original tags and packaging intact

Items that show signs of use, washing, alteration, damage, or missing tags may not be accepted for exchange.

Size Exchange

If you have received the wrong size or need a different size, you may request an exchange within the 7-day exchange period, subject to availability.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after receiving your order. We will review the issue and arrange an exchange where applicable.

Exchange Process

To request an exchange, contact us with:

  • Your order number

  • Your name and contact number

  • Reason for exchange

  • Photos or videos of the item, if required

Exchange Shipping Charges

For size or preference-based exchanges, the customer may be responsible for return and re-delivery shipping charges.

If the item received is damaged, defective, or incorrect due to our error, Zeril will cover the applicable shipping charges.

Non-Exchangeable Items

Items that have been worn, washed, altered, damaged by the customer, or returned without original tags and packaging may not be eligible for exchange.

Contact Us

Phone / WhatsApp: 0319 2474529
Email: zerilinfocare@gmail.com
Location: Karachi, Sindh, Pakistan

Zeril reserves the right to review each exchange request and update this policy when necessary.