Refund Policy

At Zeril, we want you to have a smooth and satisfactory shopping experience.

Refund Eligibility

Refund requests are accepted within 3 days of receiving your order for eligible cases.

To qualify for a refund, the item must be:

  • Unused and unworn

  • Unwashed and undamaged

  • In its original condition

  • With all original tags and packaging intact

Eligible Refund Cases

Refunds may be considered if:

  • You received a damaged or defective item

  • You received an incorrect item

  • The ordered item is unavailable for exchange or replacement

Non-Refundable Cases

Refunds will not be provided for:

  • Change of mind

  • Items that have been worn, washed, altered, or damaged

  • Items without original tags or packaging

  • Incorrect size selected by the customer, where an exchange is available

Refund Process

To request a refund, contact us within 3 days of receiving your order with your order number, contact details, and reason for the refund. Photos or videos may be required for verification.

Once your request is approved, we will process the refund through an available payment method. Processing time may vary depending on the payment provider or bank.

Return Shipping

If the item is damaged, defective, or incorrect due to our error, Zeril will cover the applicable return shipping charges.

For other approved returns, return shipping charges may be the customer's responsibility.

Contact Us

Phone / WhatsApp: 0319 2474529
Email: zerilinfocare@gmail.com
Location: Karachi, Sindh, Pakistan

Zeril reserves the right to review refund requests and update this policy when necessary.